Fraudulent Payments
If a customer reports a payment to Chase Merchant Banking as fraudulent or that they do not recognize it, Chase will refund the payment to the customer. This will not be reflected in bond. Therefore you could be left with a policy, where the new premium has not been collected and you are now owed money, and the r…
Manual Product - Manual Payments
When you are setting up a new policy for Manual Product, on the 'Finalize the payment details' page you will have the option to select Manual payment. Manual payments are offered as an option so that you can create a payment schedule and accept other forms of payment like cash or cheque or e transfer. As soon…
Transaction & Payment Reconciliation report
Transaction & Payment Reconciliation Report Guide * Tabular report that contains details about both transactions and payments for the brokerage. * Displays Company fee, Interest Fee and other Fees (NSF) * Updated daily. Where is it? Open Insights module, click on Reports and open 'Transaction & Payment Rec…
Manual Product - Binder Bill
If you need to read about the 'Finalize the payment details' section - please refer to Article - 'Manual Product - Payment details'. * Once you have completed the 'Finalize your payment details' screen, you can select Binder Bill, shown here: * The popup message appears asking you to confirm the c…
How to change payment dates
The Payments tab is located on the lower right of the customer profile screen. There is a payment tab for each policy. Press the arrow next to the policy period to expand. Shown here: How to change one payment date * To change one payment, click on the date field for the payment and a calendar will pop …
Payment Declines and Errors
Declined payment process When a payment declines, via the payment processor, automatic retries, NSFs fee (Non Sufficient Funds) and emails are created in the platform. Here is the process of what will happen, along with any suggested actions: Quick Guide In short, here is the flow: * 1st payment attem…
Change Payment Frequency
You are able to change the payment frequency from Monthly to Yearly and vice versa in the platform, but there are some rules in place for when you can perform those changes. Here is is a guide to those conditions: Actions Changes Conditions When you are changing a payment frequency (example: yearly to mo…
Payment Action buttons
What are the payment action buttons and how do they work? Each payment in the Payments tab has its own action buttons depending on the status. Payments marked as Declined Declined payments will not have an Action icon (3 dots). See article : Declined payments for more information. Payments marked…
Change or Delete a Payment Method
Brokers can change or update payment methods in bond. Customers also have the ability to change payment methods in pocket. For more information on pocket, see this article: Payments in pocket. For brokers in bond, here is how the feature works. Change Payment Method From the Payments tab in bond, go to the…
Cancellation on Renewal
If a policy is cancelled from the renewal date, the following will occur on the payment section in bond. Example: If the renewal premium was $1000, then the policy was cancelled on the renewal date, the return premium is $1000 and the payment will show like this: Once you have completed the cancellation an…
