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Fraudulent Payments
If a customer reports a payment to Chase Merchant Banking as fraudulent or that they do not recognize it, Chase will refund the payment to the customer. This will not be reflected in bond. Therefore you could be left with a policy, where the new premium has not been collected and you are now owed money, and the r…
Manual Product - Manual Payments
When you are setting up a new policy for Manual Product, on the 'Finalize the payment details' page you will have the option to select Manual payment. Manual payments are offered as an option so that you can create a payment schedule and accept other forms of payment like cash or cheque or e transfer. As soon…
Renewals in pocket
Customers who use pocket can now select their renewal term (when available) and change the payment frequency & payment type of that term. With a switch to monthly payment frequency, if previously Annual, in Pocket the insured will now be able to accept their new PFA (premium finance agreement) right from pocket. W…
Cancellation on Renewal
If a policy is cancelled from the renewal date, the following will occur on the payment section in bond. Example: If the renewal premium was $1000, then the policy was cancelled on the renewal date, the return premium is $1000 and the payment will show like this: Once you have completed the cancellation an…
Transaction & Payment Reconciliation report
Transaction & Payment Reconciliation Report Guide * Tabular report that contains details about both transactions and payments for the brokerage. * Displays Company fee, Interest Fee and other Fees (NSF) * Updated daily. Where is it? Open Insights module, click on Reports and open 'Transaction & Payment Rec…
How to quote in thru
How to quote in thru 1. Start in the thru module. The thru module can be accessed by the module wheel or through a customers profile in bond. Check if you are logged in by clicking the user icon in the top right corner. If you are not logged in, log in now. Here is an example with the user being logged in: …
Change Payment Frequency
You are able to change the payment frequency from Monthly to Yearly and vice versa in the platform, but there are some rules in place for when you can perform those changes. Here is is a guide to those conditions: Actions Changes Conditions When you are changing a payment frequency (example: yearly to mo…
Change or Delete a Payment Method
Brokers can change or update payment methods in bond. Customers also have the ability to change payment methods in pocket. For more information on pocket, see this article: Payments in pocket. For brokers in bond, here is how the feature works. Change Payment Method From the Payments tab in bond, go to the…
How to change payment dates
The Payments tab is located on the lower right of the customer profile screen. There is a payment tab for each policy. Press the arrow next to the policy period to expand. Shown here: How to change one payment date * To change one payment, click on the date field for the payment and a calendar will pop …
Manual Product - Binder Bill
If you need to read about the 'Finalize the payment details' section - please refer to Article - 'Manual Product - Payment details'. * Once you have completed the 'Finalize your payment details' screen, you can select Binder Bill, shown here: * The popup message appears asking you to confirm the c…
