November 7, 2022 - Payment Processing Issues
Good day, Please be advised that we have been receiving errors with the payment processor. We have reached out to the Provider to obtain information related to the errors. We wanted to let you know that we are aware of the issue and it is being worked on. During this time, you may experience issues with payment…
Payment Declines and Errors
Declined payment process When a payment declines, via the payment processor, automatic retries, NSFs fee (Non Sufficient Funds) and emails are created in the platform. Here is the process of what will happen, along with any suggested actions: Quick Guide In short, here is the flow: * 1st payment attem…
Payment Action buttons
What are the payment action buttons and how do they work? Each payment in the Payments tab has its own action buttons depending on the status. Payments marked as Declined Declined payments will not have an Action icon (3 dots). See article : Declined payments for more information. Payments marked…
Change or Delete a Payment Method
Brokers can change or update payment methods in bond. Customers also have the ability to change payment methods in pocket. For more information on pocket, see this article: Payments in pocket. For brokers in bond, here is how the feature works. Change Payment Method From the Payments tab in bond, go to the…
Payment processing error messages
NEW Functionality - Release date - 8th March 2022 Credit card input errors or unacceptable card types We are changing the way the system works with regards to credit card errors on the Checkout and Pay screen in thru. Currently, if the payment method has an error, a 'system' error message is issued and thi…
