Manual Product - Renewals
As this is a manual policy, there is no API connection to the insurer, therefore there is no message being sent between the platform and the insurers. To ensure that you are monitoring the renewals that you are waiting for from the insurers, those users who have access to insights reports can pull the Renewals…
Manual Payments
On the 'Check out and Pay' page you will have the option to select Manual payment. Manual payments are offered so that you have the option to accept other forms of payment like cash or cheque or e transfer. If you pick Manual Payment on the Check out and pay page, you will not be required to enter any payment met…
Manual Product - Direct Bill
Manual Product (being manual) allows you to set up policies and chose billing type as Direct Bill. The process creates a policy in bond but does not activate any payments and does not require you to complete payment details. Direct Bill policies * When creating a new manual product policy, choose Billing …
Manual Product - Cancellation - Customer request
As this is Manual Product - there would be an expectation that you would go off the platform and proceed to cancel the policy with the insurer in the usual method, (cancel via insurer portal, email request etc.) as well as obtain release of interest from the insureds, as required. If you are waiting for a reply fr…
Manual Product - Customer emails - What do they see?
Here we will show what the customer receives by email during the Manual Product process. When the policy is first set up (with a policy number OR binder): If Email is chosen in the Purchase / Check out and Pay screen: * The Customer should select Accept Terms to accept the terms for the Consent Agreem…
Manual Product - Initial setup process
Manual products do not have an API (Application Programming Interface) meaning that it does NOT communicate or exchange any data with the insurer. Hence the term 'Manual'. Here is the process for the set up of this facility: Step One : Insurer Setup * You need to submit a support ticket to request your…
Manual Product - Add A Policy
To quote for a Manual Product (MP), the Insurer details need to be set up by Nude Solutions. Visit the article: ' Manual product - Initial Setup process ' for the procedure. The MP will not appear as an option to quote for in bond or thru if this has not been completed. Quote MP in bond: You can initiate th…
