Brokers can change or update payment methods in bond.

Customers also have the ability to change payment methods in pocket. For more information on pocket, see this article: Payments in pocket.

 

For brokers in bond, here is how the feature works.

 

 

From the Payments tab in bond, go to the Action ellipsis (3 dots) and pick Change Method. Shown here:

 

 

The Change Payment Method screen will open showing the Active payment method and with two fields to add either a New Credit Card/Visa Debit or a New Direct Debit (bank account), shown here:

 

 

Click on the + next to the payment type that you want to add.

You will be asked to complete the fields with the relevant payment method, for Direct Debit payments there is an example of the information that is required from the customer, like here:

 

 

After completing the payment details, select Submit and the method will be saved.

The new payment method will then be added as the Active payment method for that policy.

You will have the option to leave the 'old' payment method in bond in case the customer swaps to it again OR Delete it, like here:

 

 

All payments that are scheduled will now be due to be collected from the new method.

Ensure that you check those payment dates with the customer to ensure its correct for that payment to be successful.

 

Changing a payment method does not change it on all policies, if the customer has more than one. You will need to enter the payment method into the payment screen for each policy.

 

If you do try and add payment information that is incorrect, you will get an error message, like this:

 

 

 

 

 

Here is an example of where the Delete payment method icon is not displayed:

 

 

This can happen in the platform if the payment method that you are trying to delete is the Active payment method on a cancelled policy with an outstanding balance or a payment on hold or disputed. 

The best way to handle this is to review all the policies on the customers file and swap the payment on the other policies to ensure that the 'new' one is active on all policies, then you will see the Delete icon is available.