October 28, 2022 - Revision to the Support Ticket Template
NEW: Revision to the Support Ticket Template * As mentioned in our September Nude's Letter , we have listened to your feedback and we have revised the support ticket template in the support widget - Active Now! What does this mean for you: * Quicker diagnosis of support tickets. * We capture the releva…
Error warning : Something went wrong
You may see this pop up when there is an error using the Nude Solutions platform. Please enter as much information as you can into the space provided. If you do not press submit this report WILL NOT be sent to Support. You MUST press submit for the Support team to assist with the issue. This could be d…
Policy Error: Please contact [email protected]
When a customer clicks Buy Now to purchase their policy they may experience a technical error. As soon as this happens an activity is created in bond and a ticket is sent immediately to [email protected] . These support tickets are treated as high priority. The technical error could be due to the f…
