When a customer clicks Buy Now to purchase their policy they may experience a technical error.

As soon as this happens an activity is created in bond and a ticket is sent immediately to [email protected]. These support tickets are treated as high priority.

The technical error could be due to the following reasons:

• Purchasing a policy with a boat that is outside of underwriting guidelines
• API connection issues (momentary outages)
• SGI Data Issues
• Miscellaneous system error (developer required)
• Employee email used as insured email
• Primary insured email used as additional insureds email

A Support team member will reach out to assist with resolving the issue. In the meantime, the policy purchase can be tried again.