243
NEW: Revision to the Support Ticket Template
- As mentioned in our September Nude's Letter, we have listened to your feedback and we have revised the support ticket template in the support widget - Active Now!
What does this mean for you:
- Quicker diagnosis of support tickets.
- We capture the relevant details.
- Tickets closed in a timely manner.
This revision has reduced the number of fields, meaning that you spend less time submitting a ticket and means that we will capture the desired information for us to efficiently handle a response or fix. This will be relevant only to a ticket submitted through the support widget in the platform (or Change Request).
Find it:
- In the Support widget, when you are a logged in user in the platform.
Reminder:
- Details are the key to aiding in our support ticket investigations and being able to respond in a timely manner. (Please provide screenshots, information entered, steps taken, etc.).
If you have any questions about this revision, do not hesitate to contact our team 😊
Thank you,
Karin Angus
Partner Success Specialist
Unit 20, 6020 – 2nd Street SE
Building B, Second Floor
Calgary, AB T2H 2L8
This message and all attachments are PRIVATE, and may contain information that is CONFIDENTIAL and PRIVILEGED. It is intended solely for the exclusive and confidential use of the designated recipients(s). If you are not the intended recipient, please do not read, distribute or take action in reliance upon this message. If you received this message in error, please notify the sender immediately by reply e-mail and delete this message and its attachments from your system immediately.
