How to quote in thru

 

1. Start in the thru module.

 

The thru module can be accessed by the module wheel or through a customers profile in bond. Check if you are logged in by clicking the user icon in the top right corner. If you are not logged in, log in now.  Here is an example with the user being logged in:

 

 

2. Select the product from the products available, this will differ depending on the products you have set up.

 

3. Qualify the customer at the Disclaimer Page by asking the series of underwriting questions.

 

4. If the answers are true, click ‘I confirm these statements are true’ to continue.

 

5. About You page will include initial contact information.

• Customer name should be entered as per legal documents to ensure a credit check can be pulled if consented to.
• The customer must have an email address to continue the quote.  An email can only be used by one customer so if a pop up appears to say that the email already exists, you must ask them to use another one or find their profile in bond and continue a quote under that customer profile.
• The age range is from 18 – 100 years old.
• Phone number must be in Canada or US format.
• Once completed, select Continue.

6. Next is the Address page, which will capture the building type, province and address etc.

• Address field is verified through Canada post. If address cannot be found the address can be manually entered. If the address is manually entered a mailing address will need to be verified by Canada post. In some small towns this will be a PO Box as the address will not appear in Canada Post due to the address not being the mailing address.
• A map will appear showing the location of the property.
• Once completed, select Continue.

 

7. Insurance History page will confirm:

• the prior insurance of the customer.
• determine if there have been any claims and if there are any open claims.
• the customer will also be asked about prior policy cancellations.

 

8. Discounts page will ask :

• if the customer has a discount code.
• where they heard about you.
• if they would like to consent to a soft credit check.
• the date the customer would like the policy to start. Some quotes will also ask the year built, potential alarm discounts, mortgages etc.

 

9. Your customer’s quote will now start to calculate.  They may be provided with a multi quote option (multiple quotes from different insurers) or with 3 different coverage options to choose, from the same insurer. 

• Select a package and click Continue or Email Quote.  If Email Quote is selected, this emails the quote to customer (if they do not wish to continue with customizing the package).
• Selecting Continue will proceed to the Customize Page.

 

10. Quote and Customize your insurance package page gives the customer options to customize the package to suit their needs. 

• The options available in the customize quote screen may vary based on the carrier and the type of quote.
• Changing any of the coverages will require you to click the Recalculate button to proceed. 
• The options to ‘Email Quote’ and ‘Checkout & Pay’ are now available.
• Selecting Checkout and Pay takes you to the next page of the quote process. 

 

11.  The Checkout and Pay page gives the customer the option of a monthly payment plan or annual pay. 

• If the credit consent question was answered No, there will be no option for monthly pay, but you can select the Go Back and Consent button to change this. 
• The payment details can then be entered.
• Send Application for Insurance to client allows you to Email or View.  Email sends the email with the application to the customer for their review and signature.  View will enable the user to accept the application on the customers behalf.  (Broker may see View/Email Quote depending on admin permissions).   If emailed, customer will receive an email with instructions to accept Application for Insurance.  They will have 24 hours to accept.  Once they click the Offer & Acceptance email, the terms and conditions will appear for them to read over and they will then be prompted to create an Account.  If the application was viewed on the customers behalf email a password reset from bond to ensure the customer has the opportunity to open an online account.
• Override First Payment MAY be an option, depending on access and permissions.  If you are going to override the first payment, you must confirm the date you are changing it to on the same day that you are processing the policy.
• Selecting a Role.  These fields will only be visible if you have Roles set up in the admin module, they will be listed here for you to appoint the users to that customers file.  (See the article, Roles, under admin module for more details on this). Here is an example: 

 

• Start Date Confirmation. You will also have the following reminder asking if the start date of the policy is correct. Selecting the Click here to make a change wording will take you back to the start date question. 

 

NEW: You (or the Customer) will also now see a Policy Start Date confirmation pop up, with the requirement of ticking the statement that you/they understand the start date of coverage and selecting Proceed. 

 

 

• Payment Terms Information is available to view the monthly cost and %.
• Full Policy Details allows you to view the policy wording.
• If customer chooses credit card payment will be withdrawn immediately. If customer chooses bank account the payment is withdrawn on the policy effective date.

 

The policy will now show in Bond and the payment dates can be changed if the customer would like a different payment date.  (See the article, How to change payment dates, for more information on this).

The engagement score will also increase and the charity, financial score and net promoter score will now appear (if the customer has created their pocket account).

 

 

Vertical Broker Panel

During the quote process you may notice a panel on the left hand side. This is the vertical broker panel. This panel will display any lock outs during the quote process amongst other helpful tools. Shown here: